JENZZI / Shipping Policy
This Shipping Policy explains our handling time, transit time, delivery methods, customs responsibility, and delivery support process. If you have any questions, contact us at support@jenzzi.com or visit our FAQ.
Orders are handled Monday through Friday, excluding public holidays. Handling time is 1–3 business days after payment authorization and order review. Orders placed after 2:00 PM Eastern Time, on weekends, or on public holidays begin handling on the next business day.
If an order needs additional verification, address confirmation, or payment review, we will contact you by email before dispatch. This may extend the handling time until the required information is received.
Transit time begins after the carrier receives the package, not when the order is placed. Available shipping methods and prices are shown at checkout before payment. Current storefront methods include:
Delivery estimates are business-day estimates and may be affected by carrier delays, customs processing, weather, holidays, or incomplete delivery information.
Our Merchant Center feed, checkout, and shipping policy use the same regional order-price rules. Orders below the regional free-shipping threshold use the baseline standard shipping rate for that currency. Orders at or above the threshold ship free.
Shipping cost and any free-shipping threshold are displayed in the checkout order summary before you place the order. If free shipping applies, it will appear before payment.
After dispatch, we send a shipping confirmation email with tracking details when tracking is available. Tracking may take up to 24 hours to show movement after the carrier receives the package.
International shipments may be subject to customs duties, import taxes, brokerage fees, or local VAT upon arrival. These charges are set by the destination country and are the responsibility of the recipient unless checkout explicitly states otherwise.
Contact us as soon as possible if your delivery address is incorrect. We can only change an address before the order is dispatched. If a carrier returns an order because the address is incorrect, incomplete, refused, or unclaimed, we will contact you to arrange reshipment or refund according to the order status. Additional shipping charges may apply for reshipment.
If an order arrives damaged, is missing items, or tracking shows delivered but you did not receive it, contact us within 7 calendar days at support@jenzzi.com with your order number and any available photos. We will review the case with the carrier and provide the next steps.